Browse the Terms That Govern Your Account
Our legal framework covers three core areas: how your account data is stored and used, the conditions under which transactions processed via DANA, OVO, GoPay, and QRIS are finalised, and the geographic eligibility rules that apply where local law permits. We do not share your personal
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information with third parties for commercial gain. All deposit records tied to your account are retained for a minimum period required by applicable financial regulations, after which you may request deletion through our support team. Dispute resolution follows a two-step process: first, direct contact with our
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support channel; if unresolved within 72 hours, escalation to a named review arbitration contact. Indonesian account holders in Jakarta and across the archipelago are subject to the same version of these terms — no regional sub-policies apply.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.